Microsoft Dynamics CRM Solutions

Microsoft Dynamics CRM solutions are our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. It can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. Dynamics CRM solutions can deliver faster ROI through marketing automation, customer service, and sales force automation.

Microsoft Dynamics CRM Services

Dynamics CRM Consulting

Dynamics CRM Customization

Dynamics CRM Implementation

Dynamics CRM Integration

Dynamics CRM Support

Microsoft Dynamics CRM Modules

Importantly there are three modules available for Microsoft Dynamics CRM that can be used separately with unique functionalities based on the purpose.

Sales

Actionable insights

1. Increase sales velocity by identifying prospects most likely to buy based on predictive intelligence
2. Know where to focus with insights that reveal relationship health and risk
3. Spot buying signals, identify competitive threats, and keep a pulse on the market with social media
4. Engage your customers in more personalized, effective ways through customer intelligence

Sales productivity

1. Work anytime, anywhere with familiar, intuitive productivity tools, such as mobile apps that provide contextual news, social data, and task flows
2. Know what steps to take next to close deals faster by using process automation and a guided sales process
3. Recruit, onboard, and strengthen your partner channel through deeper enablement and activation

Sales performance

1. Get answers fast using dashboards, contextual charts, and Power BI Q&A for natural language queries
2. Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real time
3. Ease onboarding and align sales behavior through sales management software and interactive help and documentation
4. Energize everyone on your sales team with fun and exciting competitions through gamification

Service

Omni-channel engagement

1. Use a unified platform for consistency and visibility across channels
2. Get deeper insights with a 360-degree customer view and gain actionable insights.
3. Personalize interactions based on past interactions and behavior

Unified knowledge

1. Deliver the right answers at the right time across channels
2. Capture content from social media, service interactions, and experts
3. Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs

Digital intelligence

1. View real-time key service metrics through fully customizable dashboards
2. Automatically detect sentiment, trends and intent on social posts using built-in intelligence
3. Resolve issues faster by using machine learning to reference relevant articles and cases

Marketing

Campaign orchestration

1. Deliver consistent messaging between sales and marketing
2. Increase retention rates, reduce sales cycles, and increase close rates
3. Drive revenue and marketing ROI with campaign management tools
4. Engage with your teams seamlessly through your channel channel, and orchestrate service on time.

Web experience foundation

1. Manage content using dynamic marketing software on a platform that scales globally
2. Create and deliver digital experiences faster
3. Lower management and resources costs by using a single provider
4. Rely on a platform that’s compliant with government, industry, and corporate standards

Social Insights

1. Turn sentiment into opportunity with Microsoft Social Engagement. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service.
2. Make every conversation more relevant with social insights that help you get to know the person behind the contact data.

Our Related Services

Microsoft Dynamics AX is a business solution for global enterprises that supports industry-specific and operational business processes, along with comprehensive, core ERP functionality for financial and human resources management.

Microsoft Dynamics 365 is a cloud-based solution that integrates ERP and CRM capabilities, along with professional-grade business intelligence, marketing, and service. It gives you all the tools you need to deliver truly transformative experiences to your customers.

Microsoft business central revolutionize the way organizations doing business. It helps to integrate all areas of business in a single hub. It bring together all the business function including finance, operations, sales, and customer service. Further Dynamics business central streamlines processes, improve customer relations, and enable growth.

Microsoft Dynamics 365 CRM