LoyaltyFactor- Customer Loyalty Management

What is LoyaltyFactor?

Loyalty Factor is an advanced customer loyalty and reward campaign management solution. It helps to run multiple customer loyalty campaigns on a single platform without any complexities.

Loyalty Factor enables businesses to manage gift cards/coupons, implement referral/bonus points allocation, execute loyalty campaigns along with real-time business performance, custom campaign reports on customer loyalty campaign activities.

LoyaltyFactor Feature

Easy Campaign Creation

With intuitive user experience and simplified workflow enable the users to create new loyalty campaigns easily.

On-demand Coupon Creation

LoyaltyFactor enables the user to create on-demand coupons without any troubles. Based on the purchase and customer shopping trend store managers can release on-demand coupons.

Multiple User Roles

Stores get more freedom to manage customer loyalty coupons with multiple control points and separate dashboards. For super-admin, store manager, coupon admin.

Individual Role-based Dashboards

LoyaltyFactor offers the freedom to provide role-based dashboards to manage and monitor different campaigns running across the stores. It can be optimized based on permissions for each user.

Easy User List Management

Admins can easily manage the customer list as new customers or existing customers. And easily send out reward coupons. Users can pull the customer details with multiple variables like mobile number, name, etc.

Easy Coupon Search

Search by mobile number option provided in the super admin & store manager page. Admins can redeem and deactivate coupons easily.

User Feedback Remainder

LoyaltyFactor offers better customer loyalty by helping store managers to get the feedback from the customers, using feedback reminder.

Easy User Unsubscription

Admins can manage customer subscriptions right from the dashboard. They can easily subscribe and unsubscribe customers.

Campaign Level Reports & Metrics

All users can see the reports based on their access controls. Stores managers can view the trend and metrics right from the dashboard.

Incentivize Your Customer Experience with Personalized Customer Loyalty Programs

Customer loyalty programs are a key driving factor that helps retain customers and deliver a nourishing customer experience. It involves a lot of activities that need to be streamlined for the best outcome. An ideal customer loyalty program comprises proper campaign management, optimized loyalty management, accurate data analytics, and real-time customer service. Hence to meet such a range of operational areas, you need “LoyaltyFactor” that collectively helps you to manage end-to-end customer loyalty campaigns.

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Accessibility and Control

Super Admin

Super admin has a separate dashboard to oversee different customer loyalty campaigns and has control over all the stores and campaigns.

Coupon Admin

Coupon admin can create and manage the customer loyalty programs within the assigned stores or territory. They can redeem coupons and control the coupons with customer subscription management.

Store Manager

Store manager will be managing the customer loyalty programs based on the conditions set by the super admin. Store managers can redeem coupons by multiple variables.

LoyaltyFactor Functionalities

On-Demand Functionality

Easy In-store Campaign Creation for Existing and New Customers
Create the On-Demand Coupon by capturing Coupon Tag, Value, SMS text & Comments
Unique Coupon Value and Tag
Static and Dynamic Coupons
Easy identification of New Customer & Existing Customer
Personalized Campaign and Coupons
Simplified Coupon Delivery Management with Easy Activation and Renewal Options
Coupon Search with Multiple Parameters (Mobile Number)
Easy Coupon Redeem Process Based on the Conditions Applied

Referral Program Functionality

Create Multiple Referal Program Campaign(SMS/Email)
Easy Referral program Campaign Creation
Offer and Point-Based Referral Program Type
Centralized and Fast Campaign creation and Delivery
Easy Referral Coupon Redeem Process with Mobile Number
Condition Based referral Coupon Redemption Option
Custom Option to Redeem Points/Offers Partially or Full
Real-time Coupon Redemption Status Visibility

What is LoyaltyFactor?

LoyaltyFactor Feature

Incentivize Your Customer Experience with Personalized Customer Loyalty Programs

Accessibility and Control

LoyaltyFactor Functionalities

On-Demand Functionality

Referral Program Functionality

Coupon Functionality

Why LoyaltyFactor ?

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