Business Support Services

BUSINESS SUPPORT SERVICES

With challenging economics to reduce the cost of skilled resources, reduced infrastructure cost, effective use of key resources and freeing the bandwidth of core resources, organisations globally rely on outsourced business support services to free up their time to manage better business productivity and spend more time on their business critical functions.

These business support services, often called as Back Office Business Process Outsourcing (BPO), are no longer ad hoc process, however they become more perennial process that require full attention with dedicated resources as part of complete business functions. 

ZiniosEdge’s business support services, managed by industry professionals who bring a high degree of administrative skills, are rational strategies and customer support centric-skills to manage simple to complex business process support services for our customers globally. With tailor-made IT skills, our business support resources are flexible, adaptable, self-motivated and passionate resources to provide the highest level of customer experience and satisfaction delivering the services round the clock on 24/7.  

When our customers engage with ZiniosEdge to outsource business support services to us, they are guaranteed with larger business benefits of
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Remote IT Support
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Data Mining
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Product Support
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Application Support
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Language Support
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Human Resources Shared Services Support
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Finance & Accounting Support
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Incident Management Support

ZiniosEdge Delivery Model

Offshore Delivery Model

ZiniosEdge offshore delivery model is structured to provide the best cost effective alternative for our clients. End to End project design, development activities are done in our premises. The client interacts directly with the offshore team and manages the project.

Onsite Delivery Model

This model is suited for projects that have specific needs in terms of resource and skillset required for the project. Our skilled professionals are deployed on the client’s premises and work directly with the client as per their process.

Hybrid Delivery Model

This model is composed of a combination of both onsite and offshore delivery models. It provides the best of both models, and results in optimized costs and maximized efficiency. The onsite team works directly with the clients and also handles the offshore team without the client having to worry about the offshore team.

Testimonials

Vivek Ramakrishna
Vivek Ramakrishna
@vivekramakrishna
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ZiniosEdge have provided a valued service in helping Globalsoft lay foundations in India. Their flexible infrastructure solutions and their knowledgeable advice on local market practices have allowed us to stay focused on our business and its growth.​
Ankit Soni​
Ankit Soni​
@AnkitSoni
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It was very nice time having been in touch with you while taking up our recent project for updating new database in Microsoft Dynamics. I would like to thanks and congratulate to you and your team who has performed very nice and swift action to fulfill this project in less time and efficient way.​
Deepinder Singh​
Deepinder Singh​
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We chose ZiniosEdge to build and implement AgriSys ERP for our business after exploring several standard products. It is a complete software which has most of the modules required for Seed industry.​
 Sugato ‘al’ majumdar
Sugato ‘al’ majumdar
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“We have worked extensively with Zinios(now ZiniosEdge) over the past 3 years and have been delighted with their work. They have developed a CRM system in record time for us that replaced our old Capillary system resulting in large savings of a significant monthly subscription charge. There have been continuous improvements made to the system including a critical integration with a third-party POS that allowed all vouchers issued by MRL to be fully validated by the POS. This eliminated errors, misuse and also made us more GST efficient. I know Zinios (now ZiniosEdge) has been involved in many exciting and cutting-edge developments including AR (Augmented reality) projects that could find applications in the retail space”.
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